Shipments and Returns
- We only process and send orders during our main service hours, Monday to Friday, from 10:00 am till 5:00 pm Western Indonesian Time (except for Indonesian public holidays).
- All confirmed orders (through 'CONFIRM PAYMENT' menu) will be processed on the following day. We will ship your order if there are no problems occurring in terms of payment.
- It takes 2-3 working days to process your order before dispatching your orders to the shipping company. As for pre-order, the product will be shipped 14-20 working days after the receipt of payment and payment confirmation.
- If you confirm on (starting from 00.01 am), your order will be processed on Monday of the next week. Note that our order process contains of checking the payment, preparing and delivering the goods to the shipping company.
- AVA Prologue is not responsible for any risks of loss of the merchandise after JNE or courier has delivered the packages to the designated address.
- Customers are responsible if JNE and couriers can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.
- If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions.
- If there are any shipping errors coming from AVA Prologue, we guarantee that we will give free shipping to the customers.
- We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company - both for sending and returning the product to us.