Terms and Conditions



Site Contents 

Unless otherwise noted, the design of the Site, the Site as a whole and all materials that are part of the Site (collectively, "Contents") are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by AVA Prologue or its subsidiaries and affiliates. Any use of the Contents without AVA Prologue's express written consent is strictly prohibited.



Customer Service

Our Customer Service are ready to assist you and address your concerns—email info@avaprologue.com or chat us via WHATSAPP: +62812 1000 401 during working hours (10 A.M. - 5 P.M.). During non-working hours, we will strive to respond to you the soonest.

Product Availability

Product availability on our Site is not guaranteed as it may be low in stock or other circumstances. If merchandise is not available by the time your order processes, we will notify you of this via email. You can always verify availability by contacting our Customer Service. You will receive a shipping confirmation email once your items have shipped.



Product Information

AVA Prologue products displayed on the Site may be available in selected offline stores. The prices displayed on the Site are quoted in IDR (Indonesian Rupiah), unless otherwise indicated. Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. Should you need to reassure, please contact our Customer Service.